888db Privacy Policy
888db places the highest importance on protecting your personal information. This policy clearly describes how your data is collected, used, and protected.
01 General Overview
888db (referred to hereinafter as "we", "our", or "the platform") provides a safe and reliable online gaming service for players in Bangladesh. This privacy policy describes in detail our commitments and practices regarding the collection, processing, storage, and protection of personal information of users of our website.
By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you have any questions about this policy, please contact our support team.
02 What Information We Collect
888db collects only the information necessary to provide its services. We may collect the following types of information:
- Identity verification details including full name, date of birth, and national identity card information
- Contact details including email address and mobile phone number
- Financial transaction details including bKash, Nagad, Rocket, or Upay account information
- Technical data including IP address, browser type, device information, and login timestamps
- Behavioural data relating to usage history, betting activity, and preferences
- Session data collected through cookies and web tracking technologies
03 Purpose of Data Use
888db uses the information collected from you only for legitimate and specific purposes. The main purposes for which information is used are as follows:
- Completing the account registration process and verifying user identity (KYC)
- Securely processing deposit, withdrawal, and betting transactions
- Providing gaming services, bonus offers, and promotional benefits
- Ensuring platform security and preventing fraud
- Conducting activities necessary to comply with applicable laws and regulations
- Providing customer support and resolving technical issues
- Conducting analytical activities to improve service quality
- Implementing and monitoring responsible gaming policies
04 Sharing Information with Third Parties
888db does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
- With payment providers such as bKash, Nagad, Rocket, and Upay for processing transactions
- With authorised service providers engaged for identity verification and fraud prevention
- With government authorities to meet legal obligations or by court order
- With trusted technology partners who operate the platform's technical infrastructure
- With game software suppliers such as Pragmatic Play, Evolution Gaming, and others, within the scope of service delivery
Contracts with third parties ensure that they use your information only for the specified purposes and maintain appropriate security standards.
05 Cookies and Tracking Technologies
The 888db website uses cookies and similar technologies that help improve your browsing experience and maintain the quality of our services. The types of cookies are as follows:
- Essential cookies: Necessary for keeping login sessions active and ensuring security — these cannot be disabled.
- Functional cookies: Used to remember your language preferences and account settings.
- Analytical cookies: Help monitor site usage and improve services.
- Marketing cookies: Used to display relevant offers and promotional content based on your interests.
Non-essential cookies can be disabled by changing your browser settings. However, doing so may limit some features.
06 Data Security Measures
888db applies industry-standard security measures to protect your personal information:
- All data transmissions are secured with SSL (Secure Socket Layer) encryption
- Sensitive information is stored using high-grade encryption technology
- Regular security audits and vulnerability tests are conducted on server infrastructure
- Account access is restricted and multi-factor authentication (MFA) technology is used
- Data access logs are recorded and suspicious activity is monitored in real time
- Only authorised staff can access personal information, and only to the extent necessary
In the event of a security breach, 888db will promptly notify affected users and take the necessary remedial steps.
07 Your Rights Regarding Your Information
Every user registered on the 888db platform has the following rights regarding their personal information:
- Right of access: You may request a copy of all information we hold about you.
- Right to rectification: You may request correction of any inaccuracies in your information.
- Right to erasure: You may request deletion of certain information where there are no legal or regulatory obligations to retain it.
- Right to restrict processing: You may restrict the processing of your information in certain circumstances.
- Right to portability: You may transfer your information to another provider in a structured format.
- Right to object: You may object to marketing communications or profiling.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request within 30 business days.
08 Data Retention Period
888db retains your information only for as long as necessary. The general data retention guidelines are described below:
- Information for active accounts is retained for as long as the account remains active.
- Financial transaction records are kept for a minimum of five years after account closure, as required by law.
- Identity verification documents are retained for the period required to meet legal obligations.
- Cookie data is automatically deleted at the end of a session or upon expiry of the set period.
- Customer support communication records may be retained for up to three years after a matter is resolved.
Once the retention period ends, information is permanently deleted or anonymised using secure methods so that no individual can be identified in any way.
09 Protection of Minors
888db strictly prohibits access to the platform by anyone under the age of 21. Our services are for those aged 21 and above only.
We do not intentionally collect personal information from minors. Age verification during registration is mandatory. If we become aware that a user is under the age of 21, their account will be closed immediately and the associated information will be deleted.
If you become aware that a minor has registered on our platform, please notify us at [email protected].
10 International Data Transfers
Due to the nature of our technical services, 888db may sometimes process your information on servers located in various countries. In cases of data transfer, we ensure that:
- The receiving country maintains adequate data protection standards.
- Equivalent protection guarantees are included in contracts with receiving third parties.
- Standard contractual clauses or other recognised safeguards are applied.
- Bangladesh data protection regulations are followed as closely as possible.
11 Responsible Gaming and Data Use
888db uses information relating to your gaming behaviour to implement responsible gaming policies. Based on this information, we:
- Identify excessive gaming tendencies and offer assistance to users where needed.
- Provide options for self-exclusion and setting deposit limits.
- Identify problematic gambling patterns and take preventive action.
- Securely store age verification and self-exclusion documents.
To learn more about responsible gaming, read our Responsible Gaming page.
12 Changes to the Privacy Policy
888db may revise this privacy policy from time to time. Our process for policy changes is as follows:
- All changes will be published on this page and the "Last updated" date at the top of the page will be updated.
- For significant changes, registered users will be notified by email or via a platform notice.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
- If the changes are not acceptable to you, you have the right to close your account.
13 Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
- Email: [email protected]
- Live chat: Available in Bengali 24 hours a day, 7 days a week
- Response time: Within 30 business days by email; instant support via live chat
888db takes your privacy concerns very seriously and is committed to resolving them as quickly as possible. Our support team is always ready to provide you with the best service.